Charter of Aged Care Rights

Autumn Lodge Upholds All Principles as a Priority

The Aged Care Act 1997 and User Rights Principles 2014 recognise that a person’s rights are not diminished when he or she moves into a residential aged care facility through a Charter of Residents’ Rights and Responsibilities. The legislation also recognises that residents of residential care facilities have the responsibility to exercise their individual rights in ways that do not adversely affect other residents’ rights.

Spend time in the gardens at Autumn Lodge

I Have the Right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated